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Hard Reset HTC Touch Dual « Outrageous Malfunction
remove the battery cover.
observe that by the USB port, there is a small indentation. This is the reset switch access.
Keep the slider closed.
power the phone on.
press the “talk” and “end” buttons; while holding them down, use the stylus to probe into the reset switch hole at a 45 degree angle to the major axis of the phone.
when you get to the “press enter to reset the phone” page, press the center dpad.